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Lifetime Limited Warranty - Cell Phone & Tablet Repair Parts

ReVampWholesale.com is pleased to provide you with a Lifetime Warranty on all of our parts, provided there is no physical damage to the part.  To be eligible, you must first file for a return authorization number using our online RMA system before returning any parts to our facility.  All non-defective or sealed products returned to ReVampWholesale.com for refund are subject to a processing & restocking fee determined on a case by case basis (up to 20%). The RMA system can be found here.

All return requests are handled on a case-by-case basis. Any item shipped back prior to contacting ReVampWholesale.com for authorization will be sent back at the owner’s expense. Shipping cost is a non-refundable item. We do not offer any returns, refunds or exchanges on tools that we sell. 

PLEASE NOTE: A return authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.

 

30 Day Limited Warranty - Pre-Owned Devices

ReVampWholesale.com provides a 30 day warranty on all pre-owned devices.  All pre-owned devices are PTG (Power-Tested-Good) at our facility before you receive them.  We encourage customers to test the devices immediately after receiving them.  If a device happens to be defective upon receiving & testing, we will accept your return and offer a full refund in the form of store credit. Any instances where the device has been altered or tampered with will void the warranty. Please note: We record all IMEI numbers. We will cross check each return to ensure it's valid.  All other sales are final and will not be accepted.  Because we bring distributor level pricing for these devices, it's up to you to provide an extended warranty to your retail customers.  To be eligible for a return, you must first file for a return authorization number using our online RMA system before returning any parts to our facility.  All non-defective or sealed products returned to ReVampWholesale.com for refund are subject to a processing & restocking fee determined on a case by case basis (up to 20%). The RMA system can be found here.

All return requests are handled on a case-by-case basis. Any item shipped back prior to contacting ReVampWholesale.com for authorization will be sent back at the owner’s expense. Shipping cost is a non-refundable item. 

PLEASE NOTE: A return authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.

 

30 Day Limited Warranty - Tessco Accessories

30 Day Warranty on Defective Tessco Accessories
-The accessory must have been purchased through ReVamp Wholesale
-If the item is damaged in transit, return must be requested within 3 days of receiving
-Upon return, parts are to be sent back in "like-new" condition


NOTE: If the Tessco accessory is Non-Defective but returned (for any reason), a restocking fee will be applied:
-0-30 days - 10% Restocking Fee
-No buyer remorse returns accepted after 30 days

 

30 Day Limited Warranty - DJI Drone Parts

30 Day Warranty on Defective DJI Drone Parts
-The parts must have been purchased through ReVamp Wholesale
-If the item is damaged in transit, return must be requested within 3 days of receiving
-Upon return, parts are to be sent back in "like-new" condition

 

NOTE: If the Drone parts are Non-Defective but returned (for any reason), a restocking fee will be applied:
-0-30 days - 10% Restocking Fee
-No buyer remorse returns accepted after 30 days

 

Refunds

Once a return is approved and received, ReVampWholesale.com will issue store credit in terms of reward points for the current cost of the part(s.) We do not provide financial refunds for returned merchandise.

 

Exchanges

While ReVampWholesale.com defaults to issuing credit for returns, if you would like an exchange, simply note that on your return, and give us a call at (312) 450-7265.

 

Ship all returns to:

ReVamp Wholesale

344 N Ogden Ave.

Floor 1

Chicago, IL 60607

 

Return Freight Cost and Insurance

Freight and insurance costs associated with returns, for any reason, are strictly the responsibility of the sender. We can make exceptions in some cases. We share the shipping costs associated with a return for replacement. The customer pays for return shipping and insurance, and we will pay to ship the replacement. We encourage all return packages to be insured.  We are not responsible if packages are lost or damaged during shipment.

 

Price Protection 

Our website is updated frequently to ensure that you'll view the latest products and pricing available and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. We are unable to make a price adjustment after an order has been placed.

 

Non-Returnable Items

Some items on our web page have a no return, exchange or credit policy. This is listed in the item description. We do not offer any return, refund or exchange on tools that we sell.

 

Discount Coupons

Discounts and coupons can not be applied after an order has been placed and are not valid with any other specials or discounts.

 

Terms & Conditions

By completing your order with us you agree to our Terms of Service.

 

Warranty Policy

ReVamp Electronics, LLC (“Seller”) does not control the use of the parts it sells; therefore, there are no express warranties other than as stated for any particular part. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since Seller cannot control the manner in which the parts it sells are used after their sale, Seller is not responsible for any consequential or incidental damages. Where the products Seller is distributing have guarantees extended by the manufacturer, the customer must address any related warranty issues with the manufacturer directly. This warranty does not apply where a part is damaged by improper use, abuse, neglect, careless handling, improper installation or improper repairs. This warranty is at Seller’s sole discretion and only applies to exchanges for the same part. 

 

If an item or part is damaged during shipping from Seller to customer please do not open it. Please contact Seller immediately. Seller’s liability for its shipments to customer, whether the shipment is a product purchased or an item sent in by customer for repair, should an item or part it ships be lost or damaged, is limited to either the replacement of the part or item, or the cost of replacement of the part or item shipped. Seller may insure each part or item it ships, but shall not be liable to the customer for any damages beyond either a replacement part or item, or the cost of a replacement part or item, in Seller’s sole discretion. Seller is not responsible for parts lost or damaged during shipment from customer to Seller. The customer is solely responsible for obtaining insurance for all returns to Seller.

 

Warranty FAQ

How do I identify a part from ReVamp Wholesale?

All of our screens come with a stamp from the factory (CB10, CB20, CB30, CB40, CB50).  The stamp is located on the flex cable on most of the screen assemblies. 

What is Dead on Arrival (DOA) testing?

Dead on Arrival or "DOA" is when a part arrives to you that is not functioning properly or is damaged when received.  While we perform in-house QC checks and utilize proper packaging for shipping parts, it is still the responsibility of our customers to inspect that they received working parts before installing them.  We understand that keeping your repair times low is part of keeping your business efficient. That's why we've generated some tips on how to quickly and effectively test your parts prior to installation. Failure to test the parts can cost you valuable repair time and in some cases, void the warranty policy.

 

Proper Testing Procedures

 

iPhone 4, 5, 6, 7 Series

1) Disconnect the battery

2) Connect both the digitizer and LCD connectors to the logic board

3) Re-connect the battery and reboot the phone

Failure to do so can result in blocks or vertical lines across the screen.  It may also result in a dim LCD or cause an LCD to be white or black.  If you are still having issues, remove the connectors, un plug the battery and hold down the power button for 5 seconds to release any residual power moving through the logic board.  The re-follow above steps.

4) Perform a visual inspection of the LCD to see if any dead pixels or discoloring exists

5) Perform a dead zone test.  Select an icon from the home screen and drag it around the screen from top to bottom to test for dead spots

 

iPad Mini Series

1) Disconnect the battery

2) Make sure that Kapton tape is installed across the entire bottom of the digitizer on any exposed circuitry as well as the bottom of the ITO.  Failure to do so results in the "ghosting’’ effect of the digitizer or the home button to act erratically.

3) Connect the digitizer connector to the logic board

4) You may now reconnect the battery and power on the iPad

5) Perform a dead zone test.  Select an icon from the home screen and drag it around the screen from top to bottom to test for dead spots

 

iPad 2/3/4, iPad Air Series

1) Turn off device

2) Disconnect LCD and Digitizer

3) Connect the new digitizer to the logic board

4) Reboot the iPad

5) Perform a dead zone test.  Select an icon from the home screen and drag it around the screen from top to bottom to test for dead spots

 

Samsung Galaxy S and Galaxy Note Series

1) Disconnect the battery

2) Connect Digitizer/LCD Assembly Connector to the logic board

3) Re-connect the battery and reboot the phone

4) Perform a visual inspection of the LCD to see if any dead pixels or discoloring exists

5) Perform a dead zone test

 

ESD and ESI

Device components that are shipped in antistatic bags are sensitive to damage from static electricity. Some components can be impaired by voltages as low as 30 V. You can easily generate potentially damaging static voltages whenever you handle plastic or foam packing material or if you move components across plastic or carpets. Observe the following guidelines to minimize the potential for electrostatic discharge (ESD) damage and/or interference, which can cause intermittent or complete component failures:

  • Always use an ESD grounding strap when you are handling components that are subject to ESD damage, and make sure that it is in direct contact with your skin.
  • If a grounding strap is not available, hold the component in its antistatic bag in one hand and touch the exposed, bare metal of the device with the other hand immediately before inserting the component into the device.
  • Avoid contact between the component that is subject to ESD damage/interference and your clothing. ESD voltages emitted from clothing can damage components.
  • Keep all electrostatic-sensitive part in their containers until they arrive at a static-free location.  Store these screens in ESD bags until the part is to be installed.
  • When removing or installing a screen that is subject to ESD damage/interference, always place it with the glass facing down (component side up) on an antistatic surface, in an antistatic card rack, or in an antistatic bag. If you are returning a screen, place it in an antistatic bag before packing it.
  • Clear any objects such as heat guns, cleaners, or microfiber towels from the bench.  There should always be at least a 24-inch radius from such objects and the screen and repair you are working on.  This minimizes the potential of the electrostatic field from other stationary objects to cross into the repair work space.

 

Potential Static Generators:

Work surfaces: Waxed, painted or plastic surfaces.

Floors Waxed, common vinyl tiles, sealed concrete.

Clothes: Common smocks, non-conductive shoes.

Synthetic materials (e.g. nylon)

Chairs: Vinyl, fiber-glass, finished wood.

Packaging: Common plastic bags, foam, trays, tote boxes.

Assembly area: Spray cleaners, heat guns, blowers.

Plastic tools (e.g. solder suckers, brushes)

Cathode ray tubes.