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FAQs
Using Our Website
Google Chrome Login Troubleshoot
Having trouble logging in to your ReVamp account on Google Chrome? Here are the steps to resolve failed logins:
1. In Google Chrome click Chrome > Preferences
2. Scroll to the bottom of the page, then click Advanced > Content Settings
3. Allow sites to save and read cookie data (recommended) - should be turned ON.
4. Return to the Content Setting page, then click Flash.
5. Block sites from running Flash - should be turned OFF.
6. Make sure "cookies" are enabled browser settings.
7. Restart Chrome browser.
8. Try logging in to your account.
*If you're still having trouble logging in, please contact a representative to assist you.
Payments and Pricing
Do you offer different pricing if I buy in bulk?
We offer tiered pricing on most of our products. For any additional questions about discounts, please contact your sales representative.
What payment methods do you accept?
We currently accept credit card and PayPal for methods of payment.
I don't feel comfortable paying with a card online. Can I pay over the phone?
Definitely! Please give Customer Relations a call at (312) 450-7265 and we'll be happy to assist you.
Is my payment information secure?
Yes! For your safety and security, we do not save any credit card or PayPal information in our system.
Do you offer price matching?
We do not offer price matching at this time.
Product Questions
What is ReNū?
ReNū is ReVamp Electronics’ premium brand of parts. Please see the ReNū page for more information.
You are out of stock for a product I need—how will I know when it is back in stock?
We will send an email when our main SKU numbers are back in stock. If you need a part outside of our main LCD and digitizer assemblies, please email [email protected] and request a notification for particular part.
Do you offer pre-ordering?
We do not offer pre-ordering at this time. Please call us or email [email protected] if you would like a phone call or email reminder when a specific product is back in stock.
Do you sell accessories?
Yes! Please check out our Simple Snap and Mahngo pages
Repairs
Do you still do repairs?
ReVamp Electronics no longer does repairs. If you provide your current location, we are happy to recommend one of the great repair shops we supply in your area
Reward Points
What are reward points?
Reward points are our way of giving back to our customers. You earn reward points by purchasing some ReNū brand products, or as credit for an RMA or LCD Buyback. 1000 reward points are equivalent to $1.
Do reward points expire?
Reward points expire after 120 days. ReVamp Wholesale is not responsible for the reinstatement of reward points once they expire. We encourage all of our customers to use reward points in a prompt manner. If you have questions, please give us a call at (312) 450-7265 or email us at [email protected].
How can I redeem my reward points?
When you are in the check out process on the order page, you will see an option to redeem reward points. The total number you have will be listed. Reward points must be redeemed in values of at least 500. For example, if you have 1700 reward points, you can enter 1500 reward points to be redeemed, and 200 will remain in your balance.
Shipping
I want my order to go out today--what are the shipping cutoff times?
Please note all cutoff times are in the Central Standard Timezone. Please adjust accordingly based on your location's timezone.
FedEx Ground, UPS Ground, and DHL: 5:00PM CST (M-F)
USPS: 6:00PM CST (M-F)
UPS Air: (2nd Day and Next Day Air) 8:00PM CST (M-F)
FedEx Express: (2Day, Standard Overnight, Priority Overnight) 8:00PM CST (M-F)
For Saturday, the shipping cutoff for all carriers is (4PM CST)
How much does shipping cost?
The cost of shipping depends on the weight of the shipment and the delivery service and location. We offer $5 flat rate USPS Priority and FedEx Ground shipping for all orders under $250.* We also offer free FedEx Ground shipping for all orders over $250, free FedEx Standard Overnight shipping for all orders over $800, and free FedEx Priority Overnight shipping for all orders over $1,000.** Please be sure to select your preferred method of shipment when you place your order as this is not done automatically.
*Discounted shipping deals are only eligible for orders shipping within the United States.
** Priority Overnight Shipping deal excludes Saturday delivery
How long does it take to ship to…?
Please see the below graphic for FedEx Ground ship time estimates.
How can I ensure I get Saturday delivery?
To ensure you get Saturday delivery, place your order on Friday and select "FedEx Priority Overnight," and then the "Saturday Delivery" option.
I want to email ReVamp my own shipping label. Where do I send it?
Send your label to [email protected] and please put your order number in the subject heading.
I want to add a product to my previous order—How do I do this so I am not charged double shipping?
Please call Customer Relations to ensure your package has not been shipped yet. If it hasn’t, place an order with the item you need to add, and then select “Add to Order” as your shipping method. The two orders will be packaged and shipped together.
Can I request a signature requirement with my order?
Absolutely! Please call Customer Relations after placing your order to make sure a signature is required.
Do you ship internationally?
Currently, we ship to the US and Canada with no special ID required. If you are requesting shipment to a different country, we require a copy of a government issued ID and proof of credit card/payment. Please call Customer Relations at (312) 450-7265 for further inquiries into international shipping.
Do you ship to P.O. boxes?
USPS is the only method of shipment that will ship to a P.O. Box. Please use a physical address if possible.
Tracking Packages
How do I track my package?
You can track your package by either logging into your account, and clicking the tracking number in the order you would like to track, or by clicking the tracking number in the shipping confirmation we emailed to you.
To track your FedEx package, Click Here
To track your UPS package, Click Here
To track your USPS package, Click Here
To track your DHL package, Click Here
I paid for overnight shipping and did not receive my package today. Will I be reimbursed for this?
It depends on the reason for the delay. Weather related shipping issues are not eligible for reimbursement. Please call Customer Relations to determine the cause of the delay and to see if you are eligible for a refund.
Warranty and Returns
90 Day Limited Warranty - All Parts
ReVampWholesale.com is pleased to provide you with a 90 Day Limited Warranty on all of our parts, provided there is no physical damage to the part. To be eligible, you must first file for a return authorization number using our online RMA system before returning any parts to our facility. All non-defective or sealed products returned to ReVampWholesale.com for refund are subject to a processing & restocking fee determined on a case by case basis (up to 20%). The RMA system can be found here.
All return requests are handled on a case-by-case basis. Any item shipped back prior to contacting ReVampWholesale.com for authorization will be sent back at the owner’s expense. Shipping cost is a non-refundable item. We do not offer any returns, refunds or exchanges on tools that we sell.
PLEASE NOTE: A return authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
30 Day Limited Warranty - All Pre-Owned Devices
ReVampWholesale.com provides a 30 day warranty on all pre-owned devices. All pre-owned devices are PTG (Power-Tested-Good) at our facility before you receive them. We encourage customers to test the devices immediately after receiving them. If a device happens to be defective upon receiving & testing, we will accept your return and offer a full refund in the form of store credit. Please note: We record all IMEI numbers. We will cross check each return to ensure it's valid. All other sales are final and will not be accepted. Because we bring distributor level pricing for these devices, it's up to you to provide an extended warranty to your retail customers. To be eligible for a return, you must first file for a return authorization number using our online RMA system before returning any parts to our facility. All non-defective or sealed products returned to ReVampWholesale.com for refund are subject to a processing & restocking fee determined on a case by case basis (up to 20%). The RMA system can be found here.
All return requests are handled on a case-by-case basis. Any item shipped back prior to contacting ReVampWholesale.com for authorization will be sent back at the owner’s expense. Shipping cost is a non-refundable item.
PLEASE NOTE: A return authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
30 Day Limited Warranty - Tessco Accessories
30 Day Warranty on Defective Tessco Accessories
-The accessory must have been purchased through ReVamp Wholesale
-If the item is damaged in transit, return must be requested within 3 days of receiving
-Upon return, parts are to be sent back in "like-new" condition
NOTE: If the Tessco accessory is Non-Defective but returned (for any reason), a restocking fee will be applied:
-0-30 days - 10% Restocking Fee
-No buyer remorse returns accepted after 30 days
Refunds
Once a return is approved and received, ReVampWholesale.com will issue store credit in terms of reward points for the current cost of the part(s.) We do not provide financial refunds for returned merchandise.
Exchanges
While ReVampWholesale.com defaults to issuing credit for returns, if you would like an exchange, simply note that on your return, and give us a call at (312) 450-7265.
Ship all returns to:
ReVamp Wholesale
344 N Ogden Ave.
Floor 1
Chicago, IL 60607
Return Freight Cost and Insurance
Freight and insurance costs associated with returns, for any reason, are strictly the responsibility of the sender. We can make exceptions in some cases. We share the shipping costs associated with a return for replacement. The customer pays for return shipping and insurance, and we will pay to ship the replacement. We encourage all return packages to be insured. We are not responsible if packages are lost or damaged during shipment.
Price Protection
Our website is updated frequently to ensure that you'll view the latest products and pricing available and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. We are unable to make a price adjustment after an order has been placed.
Non-Returnable Items
Some items on our web page have a no return, exchange or credit policy. This is listed in the item description. We do not offer any return, refund or exchange on tools that we sell.
Discount Coupons
Discounts and coupons can not be applied after an order has been placed and are not valid with any other specials or discounts.
Terms & Conditions
By completing your order with us you agree to our Terms of Service.
Warranty Policy
ReVamp Electronics, LLC (“Seller”) does not control the use of the parts it sells; therefore, there are no express warranties other than as stated for any particular part. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since Seller cannot control the manner in which the parts it sells are used after their sale, Seller is not responsible for any consequential or incidental damages. Where the products Seller is distributing have guarantees extended by the manufacturer, the customer must address any related warranty issues with the manufacturer directly. This warranty does not apply where a part is damaged by improper use, abuse, neglect, careless handling, improper installation or improper repairs. This warranty is at Seller’s sole discretion and only applies to exchanges for the same part.
If an item or part is damaged during shipping from Seller to customer please do not open it. Please contact Seller immediately. Seller’s liability for its shipments to customer, whether the shipment is a product purchased or an item sent in by customer for repair, should an item or part it ships be lost or damaged, is limited to either the replacement of the part or item, or the cost of replacement of the part or item shipped. Seller may insure each part or item it ships, but shall not be liable to the customer for any damages beyond either a replacement part or item, or the cost of a replacement part or item, in Seller’s sole discretion. Seller is not responsible for parts lost or damaged during shipment from customer to Seller. The customer is solely responsible for obtaining insurance for all returns to Seller.
Warranty FAQ
How do I identify a part from ReVamp Wholesale?
All of our screens come with a stamp from the factory (CB10, CB20, CB30, CB40, CB50). The stamp is located on the flex cable on most of the screen assemblies.
What is Dead on Arrival (DOA) testing?
Dead on Arrival or "DOA" is when a part arrives to you that is not functioning properly or is damaged when received. While we perform in-house QC checks and utilize proper packaging for shipping parts, it is still the responsibility of our customers to inspect that they received working parts before installing them. We understand that keeping your repair times low is part of keeping your business efficient. That's why we've generated some tips on how to quickly and effectively test your parts prior to installation. Failure to test the parts can cost you valuable repair time and in some cases, void the warranty policy.
Proper Testing Procedures
iPhone 4, 5, 6, 7 Series
1) Disconnect the battery
2) Connect both the digitizer and LCD connectors to the logic board
3) Re-connect the battery and reboot the phone
Failure to do so can result in blocks or vertical lines across the screen. It may also result in a dim LCD or cause an LCD to be white or black. If you are still having issues, remove the connectors, un plug the battery and hold down the power button for 5 seconds to release any residual power moving through the logic board. The re-follow above steps.
4) Perform a visual inspection of the LCD to see if any dead pixels or discoloring exists
5) Perform a dead zone test. Select an icon from the home screen and drag it around the screen from top to bottom to test for dead spots
iPad Mini Series
1) Disconnect the battery
2) Make sure that Kapton tape is installed across the entire bottom of the digitizer on any exposed circuitry as well as the bottom of the ITO. Failure to do so results in the "ghosting’’ effect of the digitizer or the home button to act erratically.
3) Connect the digitizer connector to the logic board
4) You may now reconnect the battery and power on the iPad
5) Perform a dead zone test. Select an icon from the home screen and drag it around the screen from top to bottom to test for dead spots
iPad 2/3/4, iPad Air Series
1) Turn off device
2) Disconnect LCD and Digitizer
3) Connect the new digitizer to the logic board
4) Reboot the iPad
5) Perform a dead zone test. Select an icon from the home screen and drag it around the screen from top to bottom to test for dead spots
Samsung Galaxy S and Galaxy Note Series
1) Disconnect the battery
2) Connect Digitizer/LCD Assembly Connector to the logic board
3) Re-connect the battery and reboot the phone
4) Perform a visual inspection of the LCD to see if any dead pixels or discoloring exists
5) Perform a dead zone test
ESD and ESI
Device components that are shipped in antistatic bags are sensitive to damage from static electricity. Some components can be impaired by voltages as low as 30 V. You can easily generate potentially damaging static voltages whenever you handle plastic or foam packing material or if you move components across plastic or carpets. Observe the following guidelines to minimize the potential for electrostatic discharge (ESD) damage and/or interference, which can cause intermittent or complete component failures:
- Always use an ESD grounding strap when you are handling components that are subject to ESD damage, and make sure that it is in direct contact with your skin.
- If a grounding strap is not available, hold the component in its antistatic bag in one hand and touch the exposed, bare metal of the device with the other hand immediately before inserting the component into the device.
- Avoid contact between the component that is subject to ESD damage/interference and your clothing. ESD voltages emitted from clothing can damage components.
- Keep all electrostatic-sensitive part in their containers until they arrive at a static-free location. Store these screens in ESD bags until the part is to be installed.
- When removing or installing a screen that is subject to ESD damage/interference, always place it with the glass facing down (component side up) on an antistatic surface, in an antistatic card rack, or in an antistatic bag. If you are returning a screen, place it in an antistatic bag before packing it.
- Clear any objects such as heat guns, cleaners, or microfiber towels from the bench. There should always be at least a 24-inch radius from such objects and the screen and repair you are working on. This minimizes the potential of the electrostatic field from other stationary objects to cross into the repair work space.
Potential Static Generators:
Work surfaces: Waxed, painted or plastic surfaces.
Floors Waxed, common vinyl tiles, sealed concrete.
Clothes: Common smocks, non-conductive shoes.
Synthetic materials (e.g. nylon)
Chairs: Vinyl, fiber-glass, finished wood.
Packaging: Common plastic bags, foam, trays, tote boxes.
Assembly area: Spray cleaners, heat guns, blowers.
Plastic tools (e.g. solder suckers, brushes)
Cathode ray tubes.
LCD Buyback Program
What is the LCD Buyback Program?
With our LCD Buyback program, you can get credit for all the broken screens laying around in your facility! We simply “buy back” your cracked screens in exchange for a credit to our website via reward points.
How much credit can I expect for my LCDs?
To receive a quote for your buyback, click the orange tab for LCD Buyback and choose “ Submit buyback request". There, you will see a list of price offerings for each type of LCD. Please note if the LCD is not working, we will not issue credit. Any nonworking LCDs will be recycled at our facility.
Is there a minimum quantity of screens you accept?
No, there is no minimum quantity of screens we accept for the LCD Buyback program.
Does the digitizer and LCD need to work for me to send it?
Yes, the LCD needs to be working, and the screen needs to respond to touch for us to accept it. For the 6S series and newer, the 3D Touch needs to be working as well.
Where can I view pricing?
You can view pricing by logging into your account and selecting the “LCD Buyback” button up top. From there, click ‘Request New Buyback.”
How long does it take for me to get reward points?
Please allow up to 15 business days from the moment we receive the package for you to receive your reward points credit.
What if I am not sure if some screens work?
Our LCD Buyback department tests all of the LCDs. If there are some that don’t work, they will be noted when you receive your payout results.